Frequently Asked Questions
- Orders are processed within 1-3 business days of placing an order.
- Orders are shipped and delivered Monday to Friday excluding statutory holidays.
- The date you receive your order will depend on the shipping method selected at checkout plus any processing time required.
- Delivery is only available within Canada.
We’re pleased to offer Contactless Curbside Pickup to Emilio Guido stores as a prompt and convenient alternative to home delivery.
If your purchase from a Emilio Guido store or emilioguido.com isn’t quite right or you’ve simply changed your mind, you may return it for a refund within 30 days from the date of purchase or delivery. Contact us for more information.
For purchases online, returns must be done within 15 days.
We encourage you, our customers, to take advantage of our service in whatever way you prefer: call, email, text or book an appointment in store.
Our highest priority is the health and safety of our customers, our associates and our community. The continual evolving impact of Covid-19 means that things are always changing, and we know that every decision we make during this time has an impact.
Emilio Guido is an authorized dealer of every label carried. Items are purchased directly from the designer/distributor.
Sizing varies depending on the designer or model. If you would like more size details on a product you can contact us.